Description
Available only in French
Refund Policy
If you’re not satisfied with something you purchased from the online Boutique, you have 30 days from the day you received it to return it for a refund.
Items returned for refund must be in their original condition and packaging, with the invoice included. All parts must be included in the package.
Shipping fees are nonrefundable
Two options for returns
In-person returns
Take the item and your invoice to any of our 14 Travel Centres. A counsellor will refund or replace it for you right there.
Mail-in returns
- Complete the return form that came with your delivery. Call or email the Boutique team (see contact information below) to get a return slip. Your request will be processed within 24 to 48 hours, and the slip will be emailed to you.
- Print the return slip. If you don’t have a printer, take the QR code we emailed you to a Canada Post branch.
- Put the item you don’t want in its original packaging with the completed form.
- Affix the Canada Post return slip to the package.
- Drop the package in a mailbox or a take it to a Canada Post collection point.
We will process your return within 5-10 business days of receiving the package at our warehouse.
It may take seven to ten days for the credit to appear on your account.
Return fees
There are no return fees for most items, with a few exceptions.
A $50 fee, plus tax, will be applied to returns car-top cargo boxes, bags, bike racks and carriers. The amount will be deducted from your refund. See “Special cases” below for more info.
Special cases
Items that cannot be returned to a Travel Centre
The following items cannot be returned directly to a Travel Centre. Please contact the online Boutique team to initiate a return by mail:- Roof boxes and bags
- Bike racks
- Kayak racks
- Wastewater tanks for RVs
Returning a car-top cargo box, bag, bike racks or carrier
If you have to return one of these items, a fee of $50, plus tax, will be deducted from your refund.
Call or email the Boutique using the contact information below to get the proper return slip. We’ll send you details of how the return process works.
There was no return slip in the package
You won’t find a Canada Post return slip in the package if the delivery came directly from the supplier. You can get one by calling or emailing the Boutique using the contact information below. We’ll email it to you. Just print it out and affix it to your package.
Can’t get to a collection point to drop off the package
You can send the item by Purolator if you’re unable to take your package to a Canada Post mailbox or pickup location. Purolator will then pick it up at your home. Call or email the Boutique to get a new return slip.
Contact information for the online Boutique
Questions or comments? Contact Us! Our team will answer you Monday to Friday, 8:30 a.m. to 4:30 p.m. (except public holidays).
Email: laboutiqueenligne@caaquebec.com
Phone: 1-877-803-1117
