Best price guaranteed policy

If the item you have your eye on or have already bought is available elsewhere at a better price, we’ll match that price. The policy applies both to products sold in our online Boutique and to those in our Travel Centres.

Criteria

We’ll match a competitor’s price if the item you find the competitor selling meets the following conditions:

• The product is identical to the one we sell (colour, model, brand, SKU).
• The price shown is in effect at the time of purchase.
• The price is in Canadian dollars.
• The item is sold and delivered by an authorized retailer in Canada.
• The other retailer has the product in stock.

What to do

To get a price adjustment, provide a printed or digital copy of an ad, email, or webpage including the name of the retailer, date of the promotion, and model number.

You can request a price adjustment up to 15 days after purchase. You can also get the price reduced before you buy. Below are specifics for different situations.

Travel Centre purchases

If the same item is available elsewhere at a better price, notify a travel counsellor, who will verify the information. If the requirements are met, the price will be reduced at the checkout, or you’ll be refunded the difference if you’ve already paid.

You can also phone the Boutique at 1-877-803-1117 for a price adjustment after purchase.

Online purchases

Call the Boutique at 1-877-803-1117 for price adjustments on items purchased online. You’ll need to email the proof to us at laboutiqueenligne@caaquebec.com. If all the requirements are met, we’ll take your order over the phone and apply a discount equal to the price difference. If you’ve already bought the item, we’ll refund you the difference.

Conditions

A price reduction under this policy may not be combined with any other offer or promotion.

The price guarantee doesn’t apply to prices advertised by mistake. It doesn’t apply to liquidation prices, special events like Frantic Friday, Cyber Monday, after-Christmas sales, closeouts, or free products offered with purchase (e.g., a free lock when you buy a suitcase).

We reserve the right to reject any request for a price adjustment if the competitor’s product doesn’t match the one covered by this price guarantee in every respect or if any of the requirements aren’t met. We also reserve the right to cancel this policy or amend its terms and conditions at any time.

Discounts cannot be combined. Two different promo codes cannot be applied to the same transaction. However, free delivery and CAA Dollars back can be combined with other offers unless otherwise indicated.