Shipping policy

BY MAIL

We typically use Nationex and Canada Post for our shipments. Depending on the nature of the shipment, we may also use Purolator or other carriers.

The shipping fees and delivery times listed below apply to deliveries within Quebec, with the exception of certain regions, including Northern Quebec and the Magdalen Islands.

If additional shipping fees apply, a member of our team will contact you before your order is shipped to inform you of the applicable charges. You can then choose to proceed with or cancel your order.

Additional fees also apply to deliveries outside Quebec. In this case, please contact us by phone. We will use your postal code to confirm whether delivery is available and advise you of any applicable additional fees. You can then place your order by phone.

DELIVERY TIME

1 to 3 business days (order processing and delivery).

Please note that orders are processed Monday to Friday, excluding holidays. Delivery times may be longer during periods of high shipping volumes.

Packages shipped by specialized carriers, such as roof boxes and bike racks, as well as orders shipped directly by the supplier, are typically delivered within 3 to 8 business days.

SHIPPING FEES

-          Free for orders of $75 or more before taxes*

-          $11.95 + tax for orders under $75 before taxes

*Additional shipping and handling fees may apply to roof boxes and bike racks delivered to Abitibi-Témiscamingue, the North Shore, Gaspésie–Îles-de-la-Madeleine, Northern Quebec, the Outaouais, and Saguenay–Lac-Saint-Jean due to the oversized nature of these items. A customer service representative will contact you after your order is placed to inform you of any applicable fees. You can then choose to proceed with or cancel your order.

 

You will generally receive a shipping confirmation email once your order has been picked up by the carrier. Your tracking number will typically become active within 24 hours of shipment. You can use this number to track your package on the carrier’s website.

If you do not receive a tracking number by email, for example, if your package is shipped directly by the supplier, you can contact the Boutique team using the contact information below to obtain it.

If you are not home when your package is delivered and there is no safe place to leave it, the delivery person will either make a second delivery attempt or leave a notice with instructions for picking up the package at a designated pickup location.

 

ROOF BOXES AND BIKE RACKS

Because roof boxes and bike racks are oversized items, they are shipped by specialized carriers. The carrier will contact you directly to arrange a delivery date and time.

TO A TRAVEL CENTER

 

DELIVERY TIME

1 to 3 business days (order processing and delivery).

Orders shipped directly by the supplier are typically delivered to the Travel Center within 3 to 8 business days.

SHIPPING FEES

Free delivery is available to our Travel Centers.

PICKING UP YOUR ORDER

A Boutique team member will contact you by email or phone as soon as your package arrives at the Travel Center. Your package will be held in your name until you are able to pick it up.

When picking up your order, please go to the Boutique counter and inform our staff that you are there to collect an online order. Please have your online order number and a valid photo ID with you.

CLAIMING A PACKAGE NOT RECEIVED BY MAIL

If you have not received your package within the timeframes mentioned above, please notify us as soon as possible. We will follow up with our shipping team and the carrier.

In the event of a delivery issue, we will request that the carrier conduct a search to locate your package. As part of this investigation, the carrier may contact you to gather information or obtain further details regarding the circumstances surrounding the delivery. Your cooperation is essential; we ask that you respond promptly to any contact from the carrier to facilitate the process and help resolve the issue.

CLAIM DEADLINE

It is important to report this type of situation as soon as possible, no later than 15 days after the shipping date; otherwise, we will not be able to process your request.

Contact information for the online Boutique

Phone: 1-877-803-1117

By email