If you’re not satisfied with something you purchased from the online Boutique, you have 30 days from the day you received it to return it for a refund.
Items returned for refund must be in their original condition and packaging, with the invoice included. All parts must be included in the package.
Shipping fees are nonrefundable
Take the item and your invoice to any of our 14 Travel Centres. A counsellor will refund or replace it for you right there.
We will process your return within 5-10 business days of receiving the package at our warehouse.
It may take seven to ten days for the credit to appear on your account.
There are no return fees for most items.
Oversized products such as roof bar, car-top cargo boxes and bags, bicycle racks, carriers, and wastewater tanks are non-exchangeable and non-refundable.
You won’t find a Canada Post return slip in the package if the delivery came directly from the supplier. You can get one by calling or emailing the Boutique using the contact information below. We’ll email it to you. Just print it out and affix it to your package.
You can send the item by Purolator if you’re unable to take your package to a Canada Post mailbox or pickup location. Purolator will then pick it up at your home. Call or email the Boutique to get a new return slip.
Questions or comments? Contact Us! Our team will answer you Monday to Friday, 8:30 a.m. to 4:30 p.m. (except public holidays).
Email: laboutiqueenligne@caaquebec.com
Phone: 1-877-803-1117
Free delivery
For all purchases of $65 and up
Best price guaranteed
We match prices!
5% in CAA Dollars
on regular-priced items
CAA-Quebec is an affiliate of the Canadian Automobile Association (CAA and the American Automobile Association AAA), serving members in Quebec. © CAA-Quebec 2023. All rights reserved.